Customer Service Anticipation Nightmare...

I've gone from anticipating good news about a simple change to getting down right pissed off.

It's soon going to be 72 hours of Dell Customer Service for a simple address change... still not done. What the...

Heads are about to roll and supervisors contacted. I won't be fucked with much longer.

6:00pm EDIT: A manager (the direct manager to the agent) has been contacted.
6:27pm EDIT: Reply from the manager stating that he will oversee the matter personally
6:47pm EDIT: Order with the correct address has gone through.

Finally a settled matter!!!